Shipping policy
At Lithuanian Linen, we carefully prepare and package every order to ensure your linen products arrive safely and in perfect condition. We aim to make your shopping experience as smooth and enjoyable as possible.
1. Order Processing
Orders are processed within 3–6 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
During busy periods, processing times may be slightly longer.
2. Shipping Destinations
We currently offer shipping to selected destinations worldwide. Available shipping options and costs are calculated at checkout based on your delivery address and order weight.
3. Shipping Times
Estimated delivery times after dispatch:
Lithuania: 1–3 business days
European Union: 3–7 business days
United Kingdom: 4–8 business days
United States and Canada: 5–10 business days
Rest of the world: 7–15 business days
Please note that these are estimated delivery times and may vary depending on the destination, customs procedures and local postal services.
4. Shipping Costs
Shipping costs are calculated at checkout and displayed before payment.
Any applicable free-shipping promotions will be clearly indicated on our website.
5. Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information, where available.
You can use this information to follow your parcel until it reaches you.
6. Customs Duties and Taxes
For international orders shipped outside the European Union, additional customs duties, import taxes or other fees may apply.
These charges are the responsibility of the customer and are determined by the destination country's customs authorities.
7. Delays and Lost Packages
Although we do our best to ensure timely delivery, Lithuanian Linen cannot be held responsible for delays caused by postal services, customs inspections, weather conditions or other circumstances beyond our control.
If your order has not arrived within the expected delivery period, please contact us and we will be happy to assist.
8. Incorrect Shipping Information
Please ensure that your delivery address and contact details are correct before completing your purchase.
If you notice an error, contact us as soon as possible. Once an order has been dispatched, we may be unable to change the delivery address.
9. Contact Us
If you have any questions regarding shipping or your order, please contact us:
Lithuanian Linen
Email: [Insert your customer service email]
We appreciate your trust in Lithuanian Linen and thank you for choosing our products.